Terms and conditions
Data Processing At KUNEJ Vino & Čokolada d.o.o., we are aware of the importance of personal data security. Therefore, we carefully adhere to and enforce the applicable national and European legislation in this area.
We process personal data with the purpose of providing the best user and consumer experience related to our products and services. We also ensure the highest level of care in terms of the security and confidentiality of storing and processing your personal data.
All our actions related to personal data are in accordance with the current applicable legislation for the protection of personal data. We ensure that your personal data is stored appropriately and in compliance with the necessary diligence. We provide appropriate control over the purposes of processing your personal data and enable you to exercise all the rights you have under the current applicable legislation.
As an individual, you have the right to:
- Be informed about which of your personal data we process and for what purposes.
- Correct your personal data in case of inaccuracies in our database.
- Transfer personal data from our database to another processor or controller of personal data.
- Object to processing when it is for direct marketing, including user profile creation, and we have the obligation to ensure these rights are fulfilled.
You can read more about your rights regarding the protection of personal data below.
Legal Bases for Processing KUNEJ Vino & Čokolada d.o.o. processes your personal data only if there is a legal or other lawful basis for doing so. We process data on the following bases:
- Your direct consent within the contact form and the use of web analytics.
- To perform a contract between us as a service provider and you as a service subscriber.
- To perform actions before the contract is concluded.
- Legitimate interest, primarily related to direct marketing of our services.
- Fulfillment of legal obligations, especially in cases of non-compliance with contractual obligations and appropriate sanctions.
Data We Process and Our Purpose Data obtained through the contact form and online purchases: The data collected through the contact form includes your name, phone number, email address, and the service(s) you require. We collect this data securely. We use it to respond to your inquiries, fulfill sales contract obligations, and establish further business collaboration. We do not use this data for marketing purposes unless you explicitly agree to it.
Data obtained through signed contracts: Data obtained through signed contracts include the company name, address, tax and registration numbers, and the name, surname, and email address of the contact person. We need this data for smooth operations, issuing invoices, and, in the later stages, for potential collection.
Data obtained from public records: Data obtained from public records include the company name, address, and tax number, which we need for invoice issuance. We do not collect data from databases for marketing purposes in our business practices.
We process personal data of physical persons upon their request and through a contract with them. The individuals ensure that the data is lawfully collected, and we obtain all necessary information to verify the lawful collection of data.
For the purpose of marketing our services, we advertise on various platforms (Google Adwords, Facebook Ads Manager) using data collected through advertising tools. With these tools, we do not have access to specific personal data, but we can create profiles of visitors to our site based on anonymized data. This is done to ensure that our marketing targets those interested in advertising services and receives relevant advertisements.
Processing of Personal Data When Visiting the Website www.kunej.com To provide the best user experience on our website, we use advanced web analytics through Google Analytics. The purpose is to ensure that the website functions smoothly and is optimized for all visitors.
As a user of our website, you have the right to refuse the processing of this data upon visiting the homepage. You can avoid this processing by configuring cookie settings when visiting the website or adjusting cookie usage settings in your web browser.
If you decide to provide consent for web analytics usage, you can do so in the same way you disabled or declined it. You can change this on the homepage.
If you provide consent for data processing (accept cookies on the page), we obtain your anonymized IP address. This means that all your personal data is encrypted and not available to us.
Rights of Individuals Whose Personal Data Is Processed Individuals whose personal data we process have the right to:
- Access their personal data.
- Correct their personal data.
- Request the deletion of their personal data from the database.
- Restrict the processing of their personal data.
- Have their personal data transferred.
You can exercise these rights by submitting a written request via email to ales@kunej.com.
We will respond to your request within one month of receiving it. This period can be extended by up to two additional months in cases of complexity and a large number of requests, and you will be informed of this.
Access to Your Personal Data and Information on Processing You always have the right to know whether personal data is being processed about you. When this is the case, you can access your personal data and the following information:
- Purpose(s) of processing.
- Types of personal data.
- Recipients who have been or will be disclosed personal data.
- The intended retention period of personal data, or if not possible, the criteria used to determine this period.
- All available information about the source of personal data if it was not collected from you.
Access to information about the processing of personal data is free, except when requests from the individual to whom the personal data relates are clearly unfounded or excessive, especially because they are repetitive. In such cases, we may:
a) Charge a reasonable fee, taking into account the administrative costs of providing the information or communication or taking the requested action, or refuse to act on the request.
Right to Rectification As an individual, you have the right to have inaccurate personal data about you corrected and, considering the purposes of the processing, the right to have incomplete personal data completed.
Right to Erasure You have the right to have your personal data erased when one of the following applies:
- The personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
- You have withdrawn your consent, and there is no other legal ground for the processing.
- You object to the processing, and there are no overriding legitimate grounds for the processing.
- The personal data has been unlawfully processed.
Right to Restriction of Processing You have the right to restrict the processing of your personal data when one of the following applies:
- You contest the accuracy of the data, and we need time to verify its accuracy.
- The processing is unlawful, but you oppose the erasure of the data and request a restriction instead.
- We no longer need the data for the purposes of processing, but you need it to establish, exercise, or defend legal claims.
- If you have objected to the processing based on our legitimate interests, and verification of whether our legitimate grounds override yours is pending.
If personal data processing is restricted, such data may be processed only with your consent, except for storage, or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person.
Before removing the restriction of processing your personal data, we must inform you.
Right to Data Portability You have the right to receive your personal data that you provided to us in a structured, commonly used, and machine
Product Returns In accordance with the Consumer Protection Act (ZVPot-UPB2), you can return ordered goods purchased through a distance contract (including online purchases) without providing a reason within 15 days. In accordance with Article 43.č of the Consumer Protection Act (ZVPot-UPB2), the buyer can inform the seller within fifteen (15) days from the date of contract formation that they are withdrawing from the contract, without stating a reason. If the seller has already shipped the goods, the fifteen-day period for withdrawal starts from the day the buyer receives the ordered goods. In such cases, the purchased goods must be returned to the seller undamaged, in the original quantity, without signs of use, and with all accompanying documentation. Unless specified differently in the online posting, any return costs are to be covered by the buyer. Upon return, the buyer can request a refund, which the seller will return to the buyer’s bank account within 15 days of receiving the notice of withdrawal from the contract or the return of the goods. The address for returning purchased goods is KUNEJ Vino & Čokolada d.o.o., Cesta prvih borcev 40, 8280 Brestanica, Slovenia. Upon the buyer’s request, the refund can be partially or fully credited as a voucher for any potential future purchase. For all other objections, comments, claims, statements, and compliments, you can contact us at the email address ales@kunej.com.Delivery
a) Delivery Method Goods ordered in the Kunej online store are dispatched as quickly as possible. You can expect the delivery of the ordered goods within one (1) to ten (10) working days from the day we receive and confirm your order, depending on the product you ordered. Items that are in stock are shipped on the same day for orders received before 11:00 AM on a working day. Orders for in-stock items received after 11:00 AM on a working day are dispatched the following working day. All orders received on non-working days (Saturdays, Sundays, holidays) are dispatched on the next working day. In the case of ordering a larger number of items with different delivery times (more than 10 days), the delivery will be divided. You will be informed about this in the invoice clause issued with the first partial delivery of ordered products. If there is a delay in delivery, you will be notified via email. The delivery of the ordered goods is handled by the GLS delivery service. If you are not at the address provided during order confirmation when the delivery is attempted, GLS will leave a notice about the package at that address. The notice will include the package number and the GLS company’s phone number. Within four days, you must arrange a new delivery date with GLS. If you do not do this, GLS will attempt to deliver the package again on the fifth working day. If it is not possible to redeliver the package, it will be returned to the sender without notice. If you cannot be found at the delivery address and it is not possible to leave a notice about the package (for example, if the building or delivery entrance is locked), GLS will attempt to deliver the package again on the next working day. If the second delivery attempt is also unsuccessful, GLS will return the package to the sender without notice. You can inform us of an alternative delivery address in the space provided for comments when placing your online order. Before the order is dispatched, you can also notify us of a different delivery address than the one provided in the order via email or phone. Except in cases where this message arrives too late, we will ensure that the request is taken into account and that the ordered goods are delivered to the correct address.
b) GLS Delivery Cost We charge €3.90 for delivery with GLS. Free Personal Pickup For all orders that you have placed and wish to pick up in person at our pickup location, please specify this in the comment section when placing your online order. Alternatively, you can notify us separately via email for personal pickup. Personal pickup is possible at the company’s headquarters location for Kunej. Address: KUNEJ Vino & Čokolada d.o.o., Cesta prvih borcev 40, 8280 Brestanica, Slovenia, phone number, +386 31 337 526, email: ales@kunej.com. Personal pickups are only possible by prior arrangement at +386 31 337 526 or ales@kunej.com. Postal charges are calculated for deliveries to locations outside of Slovenia and are invoiced separately.
Send an inquiry
Want to know more? Get in touch with us via the contact form.8280 Brestanica, Slovenia
8280 Brestanica, Slovenia CONTACT ales@kunej.com
+386 31 337 526
+386 7 49 73 300 FOLLOW US